c789 Frequently Asked Questions

c789 requires a valid government-issued photo ID for KYC. Accepted documents include your CNIC (Computerised National Identity Card), Pakistani passport, or a valid driving licence. You will also need to provide proof of address such as a recent utility bill. Documents must be clear, unedited images. KYC is mandatory before your first withdrawal is processed.

In most cases c789 completes KYC review within 24 to 48 hours of receiving your documents. During busy periods it may take up to 72 hours. You will receive an email notification once your verification is approved. If your documents are unclear or require additional information, our support team will contact you directly via live chat or email.

On the c789 Login page, click the 'Forgot Password' link below the login form. Enter your registered email address or mobile number and we will send you a password reset link or OTP. Follow the instructions in the message to set a new password. If you do not receive the reset message within five minutes, check your spam folder or contact live chat support.

No. c789's terms strictly allow one account per player, per household, and per device. Creating multiple accounts is a violation that can result in permanent suspension of all associated accounts and forfeiture of any balances. If you have accidentally created a duplicate account, contact our support team immediately so we can merge or close the duplicate without penalising you.

The minimum deposit on c789 is Rs 500 PKR for most payment methods including JazzCash and EasyPaisa. For bank transfers via HBL, UBL, or Meezan Bank the minimum is Rs 1,000 PKR. USDT TRC20 deposits have a minimum equivalent of approximately Rs 2,000 PKR. There is no maximum deposit cap, though very large deposits may require additional verification.

JazzCash and EasyPaisa withdrawals from c789 are typically processed within 15 to 60 minutes after approval for verified accounts. During peak hours processing may extend to a few hours. Bank transfers to HBL, UBL, or Meezan Bank accounts usually take one to three business days. All withdrawal requests must pass a security check before funds are released.

c789 does not charge any platform fees on standard deposits or withdrawals. However, your payment provider — JazzCash, EasyPaisa, or your bank — may apply their own transaction charges. USDT TRC20 network fees (gas fees) are borne by the player. We recommend checking your payment provider's current fee schedule before initiating a transaction.

Yes, Meezan Bank is a supported payment method on c789 for both deposits and withdrawals. To use it, select 'Bank Transfer' in the Cashier and enter your Meezan Bank account details. Deposits typically reflect within two to four hours. Withdrawals to Meezan Bank take one to three business days. Ensure the bank account name matches your registered c789 account name exactly.

c789 offers a comprehensive cricket betting market covering PSL, international Test matches, ODIs, and T20s. You can bet on match winners, top batsmen, top bowlers, total runs, and dozens of in-play markets. Simply navigate to the Cricket section, select your match, choose your market, enter your PKR stake, and confirm. Live odds update in real time throughout each match.

Absolutely. PSL is one of the most popular betting markets on c789 during the tournament season. We cover every PSL match with pre-match and live in-play betting options. Markets include match winner, toss winner, highest run-scorer, most wickets, and player performance specials. PSL odds are updated in real time and competitive with international bookmakers.

c789 operates under an international gaming licence that mandates regular third-party audits of all game outcomes. All slot and casino games use certified RNG (Random Number Generator) technology, and RTP (Return to Player) percentages are published for each game. You can view each game's RTP in its information panel. Our licence requires us to maintain fair play standards continuously.

Yes. c789 is fully optimised for mobile browsers on both Android and iOS devices. The platform is responsive and adapts to all screen sizes — no app download is required. Simply open your mobile browser, visit c789.click, and log in as normal. All games, the cashier, live betting, and account management tools are fully accessible from your mobile device.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before you can withdraw bonus-derived winnings. For example, a 30x wagering requirement on a Rs 1,000 PKR bonus means you must wager Rs 30,000 PKR total before withdrawing. c789 lists the specific wagering requirements for each bonus in its Terms and Conditions section.

Yes, most c789 bonuses have an expiry period — typically 7 to 30 days depending on the promotion. If you do not meet the wagering requirements within this window, the bonus and any associated winnings are forfeited. Expiry dates and wagering deadlines are clearly stated in the individual bonus terms. You can view active bonuses and their remaining time in your account dashboard.

Yes. c789 rewards regular players through a tiered loyalty programme. As you play, you accumulate loyalty points that unlock higher VIP tiers with benefits such as higher withdrawal limits, personalised bonuses, dedicated account managers, faster KYC processing, and exclusive PKR cashback offers. The more you play on c789, the greater your rewards. Full VIP programme details are in the Promotions section.

The minimum withdrawal from c789 is Rs 1,000 PKR for JazzCash and EasyPaisa, and Rs 2,000 PKR for bank transfers. Cryptocurrency withdrawals in USDT TRC20 have a minimum equivalent to approximately Rs 3,000 PKR. Withdrawals below these thresholds cannot be processed. There is no limit to the number of withdrawal requests you can submit per day.

c789 offers multiple self-exclusion options accessible from Account Settings under the Responsible Gaming tab. You can choose a cooling-off period of 24 hours to 30 days, a formal self-exclusion of 6 months to 5 years, or permanent account closure. You can also request immediate exclusion via live chat by typing 'self-exclusion request' — our agents will action it within minutes, no questions asked.

c789 operates under an international gaming licence from a recognised regulatory authority. The platform complies with its licence obligations including responsible gaming policies, fair play standards, and anti-money laundering procedures. Players are responsible for understanding the laws applicable in their own jurisdiction. c789 does not make specific legal representations for individual countries.

c789 customer support is available 24 hours a day, 7 days a week via live chat on the website — average response time is under 2 minutes. You can also email [email protected] for non-urgent queries. Our support team speaks English and can assist with account issues, payment queries, bonus claims, responsible gaming tools, and technical problems across all devices and game types.