At c789, your privacy is not an afterthought — it is a core part of how we operate. This Privacy Policy explains in clear, straightforward terms what personal data c789 collects from players across Pakistan, why we collect it, how we use and protect it, and what rights you have over your own information. We encourage every player to read this document carefully before registering an account or using any c789 services.
c789 ("we", "us", "our", "the Platform") is an internationally licensed online casino and sports betting platform operating at c789.click. We serve players across Pakistan, including in Karachi, Lahore, Faisalabad, Islamabad, and other cities, providing a wide range of gaming services including casino games, live dealer tables, sports betting, virtual sports, and fishing games.
For the purposes of this Privacy Policy, c789 is the data controller responsible for the personal data you provide when registering or using the Platform. Any questions about this Privacy Policy or your personal data may be directed to our support team at [email protected].
By creating an account on c789, accessing the Platform, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
c789 collects personal data in several categories depending on how you interact with the Platform. The following table outlines the types of data we may collect:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, CNIC number, date of birth, passport number | Account registration, KYC verification, age verification |
| Contact Data | Email address, phone number, city of residence | Account communications, support, marketing (with consent) |
| Financial Data | JazzCash/EasyPaisa account numbers, bank details, transaction history | Deposits, withdrawals, fraud prevention, AML compliance |
| Technical Data | IP address, device type, browser, OS, session data | Platform security, fraud detection, service optimisation |
| Usage Data | Games played, bets placed, betting history, login times | Service delivery, responsible gaming monitoring, analytics |
| Communications Data | Live chat logs, support emails, feedback submissions | Customer support, dispute resolution, quality assurance |
| KYC Documents | Scanned CNIC, selfie/photo ID, proof of address, source of funds | Regulatory compliance, identity verification, AML obligations |
c789 collects your personal data through the following means:
When you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in a promotion, you directly provide us with personal data. This is the primary source of the identity, contact, and financial data we hold about you.
When you visit or use the c789 Platform, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies. This includes your IP address, browser fingerprint, device identifiers, session duration, and navigation patterns within the Platform.
We may receive data about you from third-party service providers, including identity verification agencies, payment processors (such as JazzCash and EasyPaisa), fraud prevention partners, and analytics providers. Data received from these sources is used only in conjunction with the data you have provided directly and is subject to the same protections described in this Policy.
As part of our licensing obligations, c789 works with regulated third-party KYC and anti-money laundering (AML) service providers who may independently verify the accuracy of the identity and financial information you submit to us. These partners operate under strict data processing agreements and applicable data protection law.
c789 uses your personal data for the following purposes:
c789 processes your personal data on the following legal grounds:
The majority of data processing activities are necessary for the performance of the contract between you and c789 — specifically, to provide you with the gaming services you have registered for. Without processing your identity, payment, and usage data, we simply cannot deliver our services to you.
Certain processing activities — in particular KYC verification, AML monitoring, and the retention of transaction records — are required by our international gaming licence and applicable financial crime prevention regulations. This processing is mandatory and cannot be opted out of by individual players.
c789 processes some data — including technical and usage data — on the basis of our legitimate interests in maintaining platform security, preventing fraud, and improving our services. Where we rely on legitimate interests, we have assessed that these interests are not overridden by your individual privacy rights.
Where we send you direct marketing communications, we do so only on the basis of your explicit consent. You may withdraw this consent at any time by contacting our support team or using the unsubscribe mechanism in any marketing email.
c789 does not sell your personal data to any third party. We share your data only in the following limited circumstances:
We engage trusted third-party service providers who process data on our behalf under strict data processing agreements. These include payment processors (JazzCash, EasyPaisa, and banking partners), KYC/identity verification agencies, IT infrastructure providers, fraud detection services, and customer support platform providers. All such providers are contractually required to process your data only as instructed by c789 and to maintain appropriate security standards.
c789 may be required to disclose your personal data to our licensing authority, financial intelligence units, law enforcement agencies, or other competent authorities where required by law, court order, or regulatory instruction. We will notify you of any such disclosure where we are legally permitted to do so.
In the event of a merger, acquisition, asset sale, or corporate restructuring involving c789, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and of any material changes to how your data is processed as a result.
c789 participates in industry-standard fraud prevention networks. Where your data is shared with such networks, it is used solely for the purpose of preventing fraud, financial crime, and multi-accounting across licensed gaming platforms. Access to shared data within these networks is strictly controlled.
Cookies are small text files placed on your device when you visit the c789 Platform. They allow us to recognise your browser, remember your preferences, maintain your login session, and collect analytical information about how the Platform is used.
You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the c789 Platform, including your ability to maintain a login session or access certain game features. Strictly necessary and security cookies cannot be disabled without logging out of the Platform.
c789 retains your personal data only for as long as is necessary for the purposes for which it was collected, unless a longer retention period is required by law or our licensing obligations. The following retention periods apply as a general guideline:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | Licensing obligation, AML regulations |
| Transaction & Financial Records | 7 years from transaction date | Financial crime prevention regulations |
| KYC Documents | 5 years post-account closure | Licensing requirement |
| Betting & Gaming History | 5 years from date of activity | Dispute resolution, regulatory audit |
| Support Communications | 3 years from last interaction | Dispute resolution, quality assurance |
| Marketing Consent Records | Until consent withdrawn + 2 years | Proof of consent, regulatory compliance |
| Technical / Log Data | 13 months from collection | Security, fraud detection |
Upon expiry of the applicable retention period, your personal data is securely deleted or anonymised in accordance with our data disposal procedures. Anonymised data may be retained indefinitely for statistical and analytical purposes.
c789 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
As a c789 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line clearly stating the right you wish to exercise. We will respond to all valid requests within 30 days.
c789 respects your rights over your personal data — here is what you can request
You may request a copy of all personal data c789 holds about you. We will provide this in a structured, commonly used format within 30 days of a valid request.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Please contact support with the updated details.
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations under gaming regulations.
You may request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about its accuracy is being resolved.
Where processing is based on your consent or contractual necessity, you have the right to receive your data in a machine-readable format for transfer to another service provider.
You may object to the processing of your data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where your individual circumstances warrant it.
Six pillars of our privacy and data protection framework
All data transmitted between your device and c789 is protected with TLS 1.3 encryption. Stored personal data and financial records are secured with AES-256 encryption at rest.
c789 does not sell, rent, or trade your personal data to any third party for commercial purposes. Your data is used solely to operate and improve the Platform and to comply with our legal obligations.
Your CNIC, passport scans, and supporting KYC documents are processed through encrypted, access-controlled systems. Documents are never shared beyond our licensed KYC verification partners.
We send promotional communications only with your explicit consent. You can opt out of all marketing emails and notifications at any time by contacting [email protected] or using the unsubscribe link.
c789 publishes clear data retention periods for every category of personal data we hold. We do not retain your data beyond what is legally required, and we delete or anonymise data securely when retention periods expire.
In the unlikely event of a data breach affecting your personal information, c789 maintains a documented incident response procedure and will notify both the relevant authorities and affected players promptly and transparently.
The c789 Platform is strictly intended for individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. Age verification is a mandatory step in our registration and KYC process, and we take all reasonable steps to prevent underage individuals from accessing the Platform.
If you are a parent or guardian and believe that a minor has registered on the c789 Platform or has accessed it using your account or device, please contact us immediately at [email protected]. Upon confirmation, we will close the account, void any transactions, and delete all associated personal data as quickly as practicable.
We also encourage parents and guardians to use parental control software and to keep their c789 login credentials secure and away from minors at all times.
The c789 Platform may contain references to third-party services such as our payment partners (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank). While we take care to work only with reputable service providers, c789 is not responsible for the privacy practices or content of any third-party websites or services. This Privacy Policy applies solely to personal data collected and processed by c789 in connection with the Platform.
We recommend that you review the privacy policies of any third-party services you use in connection with c789 — particularly your chosen payment provider — to understand how they handle your personal data independently.
c789 reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or Platform functionality. Where changes are material — meaning they significantly affect how we collect or use your personal data — we will provide at least 14 days' prior notice via your registered email address and/or a prominent banner on the Platform.
Your continued use of the c789 Platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with any material changes to this Policy, you should cease using the Platform and request account closure before the changes take effect.
The effective date at the top of this document always reflects the date on which the current version of the Privacy Policy came into force. We encourage you to review this Policy periodically to stay informed about how c789 protects your data.
If you have any questions, concerns, or complaints about this Privacy Policy or the way c789 handles your personal data, please get in touch with our support team using the following channels:
All formal data subject rights requests — including requests for access, rectification, erasure, or portability — must be submitted in writing via email to [email protected] with the subject line "Data Rights Request — [Your Request Type]". We will acknowledge receipt within 5 business days and provide our full response within 30 calendar days.
If you remain unsatisfied with our response to a privacy complaint, you may escalate the matter to the relevant data protection supervisory authority or the dispute resolution body designated by our licensing authority. Details of the applicable escalation channels are available on request from our support team.
Our support team is available around the clock to answer any privacy-related questions or help you exercise your data rights.
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