At c789, we genuinely care about the wellbeing of every player on our platform. Gambling is meant to be a form of entertainment — not a source of financial stress or emotional strain. This page brings together everything you need to know about our responsible gaming tools, our strict 21+ policy, self-exclusion options, and the support resources available to Pakistani players who may need help.
All c789 players must be 21 years or older. Age is verified during registration and KYC review before any withdrawals are processed.
c789 has been built from the ground up with Pakistani players in mind — from the JazzCash and EasyPaisa deposit options to the PSL betting markets and Urdu-friendly support agents. But none of that matters if our players are not gambling in a healthy, controlled way. Responsible gaming is not a legal checkbox for us; it is a core part of how we operate.
The reality is that gambling — whether it is placing a cricket bet during a PSL match or spinning the reels on a slot game — carries financial risk. The house always has an edge, and no betting strategy changes that fundamental fact over the long run. Most players enjoy c789 as a leisure activity and stay well within their means. But for a small percentage of players, gambling can shift from entertainment into something more compulsive. c789's responsible gaming programme exists precisely to identify those situations early and provide real tools to help.
Our platform is licensed under an international gaming authority, and responsible gaming compliance is a condition of that licence — not an optional extra. We invest in monitoring systems, player support training, and self-service tools that give you genuine control over how, when, and how much you play on c789.
Whether you are based in Karachi, Lahore, Islamabad, Faisalabad, or anywhere else across Pakistan, our responsible gaming tools are available to you at any time through your account dashboard or by contacting our 24/7 live chat support. There is no penalty, no waiting period, and no stigma attached to using any of these features — we actively encourage every player to explore them.
The sections below walk through all of our responsible gaming features in detail: deposit and loss limits, session time controls, self-exclusion options, the warning signs of problem gambling, and how to get professional help if you or someone you know needs it.
We verify every player's age before enabling real-money gambling
We provide free, instant self-exclusion tools with no cooldown period
We never market to self-excluded or flagged players
We train support staff to identify and assist at-risk players
We monitor unusual betting patterns and intervene proactively
We display clear 21+ and risk warnings across the Platform
We cooperate with international responsible gaming organisations
All tools are free, instant, and available directly from your c789 account dashboard
Set a daily, weekly, or monthly PKR deposit cap on your c789 account. Once your limit is reached, no further deposits are accepted until the period resets. Limits can be reduced instantly but take 7 days to increase — protecting you from impulsive decisions.
Define the maximum amount in PKR you are comfortable losing within a set time period. If your net losses reach this threshold, c789 will automatically prevent further play until the limit period expires — giving your bankroll a hard floor.
Set a maximum session duration for each login. When your time limit is reached, c789 will display a clear warning and log you out automatically. You can also enable on-screen session timers so you always know how long you have been playing.
Need a short break without committing to full self-exclusion? A cooling-off period locks your account for 24 hours, 7 days, or 30 days. During this time you cannot log in, deposit, or place bets — but your account and balance are preserved.
Self-exclusion permanently or indefinitely suspends your c789 account. Minimum exclusion is 6 months; you can also request permanent closure. During self-exclusion, your account is blocked, all marketing is stopped, and reactivation requires a mandatory review period.
Enable reality check notifications that pop up at intervals you choose — every 30, 60, or 90 minutes — showing your net win/loss for the session and total time played. These prompts are designed to break the flow-state that can lead to extended, unplanned play.
Setting responsible gaming controls on your c789 account takes less than two minutes. Here is exactly how to do it:
Visit c789.click and log in using your registered mobile number or email address and your password. If you have 2FA enabled, complete the verification step as normal.
Click on your profile icon in the top right corner of the screen and select "Account Settings" from the dropdown menu. On mobile, tap the hamburger menu and scroll down to your profile section.
Inside Account Settings, locate the "Responsible Gaming" tab. This section contains all available player protection tools including deposit limits, loss limits, session timers, cooling-off, and self-exclusion.
Choose the tool you want to activate, enter your preferred limit amount in PKR or your preferred time duration, and confirm. Limit reductions take effect immediately. Limit increases have a mandatory 7-day cooling period.
Once saved, you will receive a confirmation notification on screen and an email to your registered address summarising the limits you have set. Keep this for your records. Contact live chat any time if you need to review or discuss your settings.
| Limit Type | Periods Available | Takes Effect | To Increase |
|---|---|---|---|
| Deposit Limit (PKR) | Daily / Weekly / Monthly | Immediately | 7-day delay |
| Loss Limit (PKR) | Daily / Weekly / Monthly | Immediately | 7-day delay |
| Wager Limit (PKR) | Daily / Weekly / Monthly | Immediately | 7-day delay |
| Session Time Limit | Per Session (minutes) | Next login | 24-hour delay |
| Reality Check Alert | 30 / 60 / 90 min intervals | Immediately | Instant |
| Cooling-Off Period | 24h / 7 days / 30 days | Immediately | After period expires |
| Self-Exclusion | 6 months / 1 year / Permanent | Immediately | Mandatory review |
Recognising early warning signs is the first step toward getting help — for yourself or someone you care about
Continuing to gamble specifically to win back money you have already lost, increasing bet sizes to recover deficits. This is one of the clearest indicators of harmful gambling behaviour.
Using money set aside for essential expenses — rent, groceries, school fees, utility bills — to fund gambling activity on c789 or any other platform.
Trying to cut down or stop gambling repeatedly without success. Feeling restless, irritable, or anxious when not gambling or when unable to access a betting platform.
Lying to family members, friends, or colleagues about how much time or money you spend gambling. Feeling the need to keep your betting activity secret.
Taking out loans, borrowing from family or friends, selling assets, or accessing credit to fund gambling activity. This is a serious financial warning sign requiring immediate action.
Missing work, neglecting family responsibilities, withdrawing from social activities, or losing interest in other hobbies because of the time and mental energy consumed by gambling.
Using gambling as a primary way to cope with stress, anxiety, depression, loneliness, or other difficult emotions — rather than as a form of entertainment.
Needing to bet progressively larger amounts of PKR to achieve the same level of excitement — a pattern similar to tolerance in substance dependence.
Spending significant portions of the day thinking about gambling — planning future sessions, reliving past bets, or calculating how to get more funds for gambling.
Our self-exclusion programme gives you full control — activate it any time, no reasons needed
A temporary account lock. Your balance and game history are preserved. No deposits or bets can be placed during the period. Reactivation is automatic once the period expires — no reapplication needed.
A formal 6-month exclusion. Your account is suspended, all promotional communications are stopped, and you are removed from any active bonus programmes. After 6 months, reactivation requires a manual support review.
An extended exclusion of 1–5 years. The same conditions as the 6-month exclusion apply, with a more rigorous reactivation process that includes a mandatory responsible gaming assessment before any reinstatement.
A permanent, irrevocable closure of your c789 account. Your data is retained per our legal obligations but your account cannot be reopened. Any remaining balance is returned to your verified withdrawal method after processing.
Your account login is immediately disabled — you cannot access the Platform on any device
All pending bonus offers and free spin credits are cancelled and removed
Your name is removed from all c789 marketing lists — no more promotional emails or SMS
Any remaining PKR balance is held securely and can be withdrawn after the exclusion period ends
Our responsible gaming team logs the exclusion and schedules a welfare check-in at the end of the period
Attempts to create a new c789 account during your exclusion period will be identified and blocked
Option A — Account Dashboard: Log in, go to Account Settings → Responsible Gaming → Self-Exclusion, select duration, and confirm
Option B — Live Chat: Open the live chat widget and type "I want to self-exclude". Our agent will process it immediately — no forms to fill out
Option C — Email: Send an email to [email protected] with subject "Self-Exclusion Request". Include your registered email and desired exclusion period
Emergency Lock: If you need your account locked right now without going through settings, simply tell our live chat agent "emergency lock" — your account will be suspended within 60 seconds
c789 enforces a strict minimum age of 21 years for all real-money gambling activity on the Platform. This is both a legal requirement under our international gaming licence and a firm ethical commitment we make to Pakistani families and communities.
During the registration process, every new c789 player must confirm they are 21 or older. Before any withdrawal is processed, our KYC (Know Your Customer) team verifies age using a valid government-issued ID — this includes CNIC, passport, or driving licence. If age verification fails, the account is immediately suspended and any deposited funds are returned via the original payment method.
We also use third-party age verification databases where available to cross-check registration details. If our systems detect any discrepancy between declared age and verified records, the account is flagged for manual review before any further activity is permitted.
Parents and guardians in Pakistan are encouraged to use internet filtering and parental control software to prevent minors from accessing online gambling platforms. If you believe a minor has registered on c789, please contact our support team immediately at [email protected] and we will investigate and act within 24 hours.
CNIC, Passport, or Driving Licence must be submitted before withdrawals
Accounts found to be registered by minors are permanently closed
Full identity verification completed before first withdrawal is processed
Contact support immediately if you suspect a minor is using c789
If gambling has become a problem, these organisations provide confidential, professional support
GamCare is one of the world's leading providers of information, advice, and support for problem gambling. Their online resources and self-help tools are available globally, including to players in Pakistan. They also maintain the internationally recognised National Gambling Helpline.
Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem with gambling. GA meetings and online resources are accessible to Pakistani players seeking community support and structured recovery.
BeGambleAware provides free, confidential information and support to help people make informed decisions about their gambling. Their online self-assessment tools, treatment service finder, and educational resources are freely available to all players regardless of location.
Pakistan's growing network of mental health professionals and counsellors can assist with compulsive behaviour including problem gambling. Umang helpline and Rozan Counselling Centre in Islamabad and Lahore provide confidential support for individuals and families affected by behavioural addiction.
Umang is Pakistan's first mental health helpline, providing free and confidential psychological first aid to anyone in distress. If gambling-related stress is affecting your mental health or that of someone in your family, Umang's trained counsellors are available to help.
Our own support team is trained in responsible gaming and problem gambling identification. If you are struggling, reach out via live chat 24/7 or email [email protected]. We can activate account controls, provide referrals, and connect you with appropriate resources immediately.
The vast majority of c789 players enjoy the platform without any issues. These practical tips help you keep gambling in its proper place — as entertainment within a healthy lifestyle.
Decide how much PKR you are comfortable spending each week before you log in — and treat it as an entertainment expense, like a cinema ticket. If it is gone, stop for the week.
Use c789's session timer feature to cap each play session. Take regular breaks, step away from the screen, and reconnect with other activities to maintain a healthy balance.
Approach every session on c789 as entertainment, not income. Winnings are a bonus — never rely on gambling to pay bills or cover financial obligations.
If you have hit your loss limit for the session, accept it and walk away. Chasing losses leads to larger losses — every statistical outcome on c789 is independent of previous results.
Avoid gambling when you are tired, emotionally distressed, or have consumed substances that affect your judgment. Clear-headed decisions lead to more controlled and enjoyable sessions.
Share your gambling activity openly with trusted family members or friends. Transparency is one of the best natural safeguards against problem gambling developing unnoticed.
Ask yourself these questions honestly. If you answer "Yes" to two or more, consider using c789's responsible gaming tools or seeking support.
Have you ever gambled more than you intended to in a single session?
Have you ever felt the need to bet more PKR to get the same excitement?
Have you tried to stop or cut back on gambling but found it difficult?
Has gambling caused arguments or stress in your household?
Have you borrowed money or sold items to fund gambling?
Do you think about gambling frequently when you are not playing?
Have you gambled to escape stress, anxiety, or personal problems?
Set your limits, use our tools, and play within your means. c789 is here for your entertainment — and our responsible gaming programme is here to keep it that way for every player across Pakistan.